This Privacy Policy ("Policy") governs the collection, processing, and use of personal information by ENCODEDOTS ("we," "our," or "us") pertaining to individuals ("users" or "you") who interact with our website, subscribe to our blogs, request information, or utilize our chat support services.
Purpose and Scope
We place paramount importance on the privacy of our customers and acknowledge our significant responsibility to protect their personal information. This Policy outlines our commitment to transparency, providing choices, and safeguarding the privacy of our users.
Information Collection
We collect personal information through various sources based on the services utilized, such as blogs, Contact Us requests, or chat support. The data may include, but is not limited to, the following:
- Full Name
- Country of Residence
- Email Address
- Skype ID
- Phone Number
- Any additional information voluntarily shared by the user
Use of Cookies
We employ cookies, which are small files stored on users' devices, to analyze web traffic and track user activities on our website. Prior consent from the user is obtained before collecting any data through cookies. Users have the option to avoid cookie usage by adjusting their browser settings or browsing anonymously using incognito mode.
Third-Party Services
To enhance our website and services, we may engage reputable third-party services. While we strive to ensure the privacy of our users, we encourage them to review the privacy policies of these third-party providers for assurance.
- Google Analytics:
We employ Google Analytics to improve user experience without collecting personally identifiable information. Users are advised to review Google Analytics' privacy policy for further details.
- Tawk.to:
For customer support, we utilize Tawk.to Chat Support. Users are encouraged to review Tawk.to's privacy policies.
- HubSpot:
Contact details provided by users may be securely stored in HubSpot, a trusted CRM. Users are advised to review HubSpot's privacy policy for additional information.
- MailChimp:
We may use MailChimp for sending promotional emails and tracking engagement. Users can find details on how MailChimp handles data in their privacy policy.
Purpose of Data Collection
We collect and process user data for the following purposes:
- Communication regarding services the user has inquired about or ongoing projects.
- Notifying users (via email) of any changes to this Privacy Policy, Terms of Service, or important updates.
- Informing users of new products, services, upcoming events, offers, and promotions.
- Providing requested services, such as collaboration, requirement gathering, project development, and deployment.
- Delivering customer support and analyzing customer interactions.
- Detecting and preventing fraudulent transactions and unauthorized activities, reporting spam, and protecting the rights and interests of ENCODEDOTS and its users.
- Updating, expanding, and analyzing records, identifying new customers, and offering relevant products and services.
- Managing our websites and analyzing website visitor behavior for better support.
- Optimizing and improving marketing campaigns and providing personalized recommendations.
Data Security
We implement appropriate administrative, technical, and physical safeguards to ensure the security and confidentiality of the information entrusted to us. These measures are designed to prevent unauthorized access, manipulation, alteration, exposure, or destruction of user data.
Data Sharing
ENCODEDOTS does not share users' personal data with any third party under any circumstances.
Protection of User Information
We commit to maintaining the confidentiality of all user-provided information. The information is solely collected for the purpose of communication and providing requested services. We exercise utmost care in using the information to prevent any misuse, sale, rental, or unauthorized disclosure of user data.
User Choices and Authority
Users have full control over the information we store and its usage. The following options are available to users:
- Unsubscribe from our email communications and adjust notification preferences to stop receiving emails and notifications.
- Choose not to share personal information by refraining from filling out any forms or using the chat support.
- Modify previously provided consent for specific data uses at any time.
Contact Information
For any questions or concerns regarding this Privacy Policy or our data handling practices, users are encouraged to contact us at biz@encodedots.com.
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biz.encodedots
+91 738 328 3858
biz@encodedots.comIndia
517, City Centre 2, Science City Rd,
Ahmedabad 380060
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Brookvale NSW 2100
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Berlin 10969