How EncodeDots and Digital Dilemma Engineered a Specialised Supply Chain ERP for the Natural Stone Industry Leader, GatherCo

GatherCo app introduction - streamline material procurement

About Project

In strategic partnership with Digital Dilemma, EncodeDots engineered an enterprise-grade digital engine for GatherCo. This intelligent GatherCo ERP replaces fragmented manual processes with elegant, automated workflows for bespoke quoting and global logistics. By seamlessly integrating every touchpoint of their international operations, we’ve empowered GatherCo with a high-performance ecosystem built for scale and precision.

Services

Industry

Architectural Surfaces & Global Supply Chain

Location

Australia

Tech Stack

Design

Figma

Frontend

Angular

Backend

Cloud

ECR
ECS
S3
Aurora Serverless MySQL
CloudFront
Route 53
CloudWatch
ALB
ACM

Database

PostgreSQL
Redis
Qdrant

DevOps

Docker
Bitbucket Pipelines

Payments & Accounting

BPAY
Pay Advantage
Xero
Unleashed ERP

GatherCo ERP app - automated order and stock management

The Challenges

As GatherCo expanded across Australia’s competitive stone supply market, operational demands began to exceed the capabilities of its manual systems. Disconnected tools, paper-based workflows, and fragmented communication created inefficiencies across sales, inventory, and logistics, reducing visibility and slowing decision-making.

Disconnected Operational Systems

Sales, stock management, dispatch, and billing operated independently, relying heavily on spreadsheets and manual data entry. The absence of an integrated GatherCo ERP system resulted in duplicated work, delayed updates, and limited supply chain transparency.

Communication Gaps Across Teams

Daily coordination depended on messages, calls, and handwritten notes. Without a centralised digital platform, miscommunication and delayed customer updates became frequent, impacting service consistency.

Limited Real-Time Inventory Control

The lack of live inventory tracking made it difficult to monitor product availability, container allocation, and order fulfillment status, increasing the risk of stock discrepancies and missed sales opportunities.

Scaling Limitations

As order volumes grew across Australia, manual processes struggled to keep pace. Without automation or system integration, operational scalability remained constrained.

The Solutions

To modernise GatherCo’s operations across Australia’s competitive stone supply market, EncodeDots engineered a custom-built GatherCo ERP platform. The solution unified automation, real-time data visibility, and operational control within a single, scalable system.

Centralised Operations Hub

Sales, inventory management, dispatch, and reporting were integrated into one intelligent dashboard. This centralised ERP environment enabled leadership to monitor performance, track orders, and manage stock from a single control point, improving transparency across the supply chain.

Automated Order & Inventory Management

From order confirmation to live stock updates and invoicing, automated workflows eliminated manual data entry and reduced operational errors. Real-time inventory synchronisation ensured accurate product availability, delivery schedules, and billing processes.

Mobile Accessibility & User Simplicity

Designed with usability in mind, the mobile-responsive interface allowed teams from warehouse staff to management to access live data on-site or remotely, ensuring operational continuity.

Real-Time Data Synchronisation

With live system updates across departments, procurement, dispatch, and sales teams operate with complete visibility, enabling faster decision-making, minimising stock discrepancies, and improving service reliability.

GatherCo App - Mobile Access For Stone Inventory Management

The Impacts

Handling large volumes of documents manually was slowing down business operations. During the Finix project, several critical challenges surfaced

3xFaster Order Processing Cycles

65%Reduction in Manual Workload

100%Real-Time Inventory Visibility

2xFaster Dispatch & Fulfillment Coordination

GatherCo App - Real-Time Order Tracking Interface

GatherCo app - automated workflow management

From Operational Silos to Intelligent Workflows: GatherCo’s ERP Evolution

Business Impact Delivered for GatherCo and Its Teams

By implementing a custom-built GatherCo ERP platform, EncodeDots empowered GatherCo to operate with greater precision, speed, and scalability across Australia’s competitive stone supply market.

Improved Operational Accuracy

Automated order processing, real-time inventory tracking, and integrated invoicing significantly reduced manual errors. Accurate, live business data enabled faster decision-making and improved operational reliability across departments.

Accelerated Order Fulfillment

With real-time stock synchronisation and intelligent workflow automation, order confirmations, dispatch coordination, and delivery tracking became seamless, enhancing customer responsiveness and strengthening service performance.

Enhanced Cross-Team Collaboration

By centralising sales, warehouse, and back-office functions within a unified ERP system, communication gaps were eliminated, improving visibility and operational efficiency across the supply chain.

GatherCo app benefits - improved accuracy and scalability

Our Strategic Approach to Building GatherCo’s GatherCo ERP

01.Discovery & Industry Research

Australia Stone Supply Workflow Analysis
Multi-Warehouse Inventory Mapping
Stakeholder & Operations Interviews
Supply Chain Bottleneck Identification
ERP Module Requirement Planning

02.System Design & Process Blueprinting

GatherCo Module Architecture
End-to-End Information Flow Design
Role-Based Access & Permissions Planning
Order-to-Dispatch Workflow Mapping
Interactive Wireframe Prototypes

03.UI/UX Architecture

Custom ERP Dashboard Design
Interface Optimisation for Sales & Warehouse Teams
Mobile-Responsive Layouts
product-Level Inventory Visualisation
Brand-Aligned Interactive Mockups

04.Agile ERP Development

Secure Frontend & Backend Engineering
Role-Based Login & Access Controls
Inventory & Order Flow Automation
Real-Time Stock Sync APIs
Cloud Infrastructure & Database Integration

05.Testing, Deployment & Enablement

Cross-Device & Workflow Testing
Load, Performance & Security Validation
Data Accuracy & Automation Testing
Production Deployment
Team Training & Post-Launch Support