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User Persona
Real Pass is the ultimate app if you are looking at buying or renting a property in Australia.
Overview
Client’s Business Goals
ENCODEDOTS developed RealPass app to address challenges like absence of real-time updates about properties, inability to interact and share accurate information in actual time and lack of an integrated payment solution.
Problem Statement
The company prior to the building of this app grappled with several challenges
Buyers, tenants & agents were unable to share accurate information with each other immediately.
The company through their website could not keep track of buyer's, tenant's or owner’s property status easily through real-time updates.
User interface and check-in system lacked ease of use.
The integrated payment solution was time consuming.
Solution
An app for real-time interactions and property updates
Implemented a real-time communication feature enabling buyers, tenants, and agents to share accurate information instantly.
Developed a system for real-time updates, allowing the company to easily monitor the status of properties for buyers, tenants, and owners.
Redesigned the user interface and check-in system for improved usability and a seamless experience.
Streamlined the integrated payment solution to reduce processing time and enhance user satisfaction.
Our Approach to Create the Building Blocks of Innovation
Our end-to-end process covering every point between conceptualization and final delivery in a product-building pipeline empowers innovation.
- 1
- 2Define
User Journey Mapping
Site Map
Information Architecture
- 3Ideate
User Story
Moodboard
Possible Pain Points
- 4Design
Wireframe
Mock-up
Prototype
- 5Develop
Frontend
Backend
Database
- 6Testing
Functional Testing
Usability Testing
Security Testing
- 7Delivery
App Publishing
Feedback Management
Maintenance
Value Addition
Our solution delivered the following benefits
Enhanced the ability of buyers, tenants, and agents to share information instantly, improving decision-making and reducing delays.
Enabled real-time tracking of property status, offering the company accurate and timely updates for better management.
Improved the user experience with a redesigned interface and check-in system, making navigation and operations more intuitive.
Optimized the payment process, resulting in quicker transactions and increased user satisfaction.
83%Boost in customer retention
60%Increase in customer engagement
48%Boost in transactions
56%Increase in revenue streaming
Technology Stack
- Angular
- Node Js
- Flutter
- In-App Purchase
By collaborating closely with RealPass, ENCODEDOTS transformed property market transactions and search.
Topics
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What our clients says about us?
ENCODEDOTS' comprehensive approach and commitment to excellence distinguish them from other service providers. We are highly satisfied with their performance and deliverables. Their dedication to continuous improvement ensures they consistently meet our evolving needs.
Stayn
VP Product
